Shipping Policy
AVAH Shipping Policy
At AVAH, we strive to provide a seamless shopping experience from the moment you place your order to the day it arrives at your door. Here's everything you need to know about shipping.
Order Processing
Orders are processed Monday through Friday, excluding holidays.
- AVAH Fulfilled Orders: Please allow 1–5 business days for processing.
- Designer Brand Orders: Processing times vary by brand and are noted on each product page before purchase.
Once your order ships, you'll receive an email with tracking information.
Order Confirmation: After placing your order, you'll receive an email confirmation. If you don't see it in your inbox, please check your spam or junk folder. Adding info@avahcollections.com to your contacts can help ensure future updates arrive safely.
Shipping Within the United States
We currently ship within the 48 contiguous United States.
AVAH Fulfilled Orders
Most AVAH orders are carefully packed and shipped from our California warehouse and typically arrive within 2–7 business days after processing.
Extended Collection
To offer a wider selection of styles, some items are part of our Extended Collection and ship directly from our trusted brand partners. These items are identified on the product page and may arrive separately in packaging that differs from our signature AVAH experience.
Designer Brands
Our Designer Brands collection currently features Bali ELF, where each piece is thoughtfully handcrafted on the island of Bali and shipped directly from the designer.
Because these orders are prepared and shipped internationally, please allow approximately 2–3 weeks for processing and delivery. Estimated shipping timelines are also provided on each Designer Brand product page before purchase so you can plan accordingly.
Multiple Shipments
If your order includes items shipping from different locations, they may arrive in separate packages. We'll send tracking information for each shipment as it becomes available.
Shipping Costs
- FREE U.S. Shipping on orders over $100
- Flat Rate Shipping: $8.95 on all U.S. orders under $100
Shipping Carriers
We work with trusted carriers including USPS Priority, UPS, and FedEx to deliver your order safely and efficiently.
Tracking Your Order
Once your order ships, you'll receive an email with your tracking number. If your order is arriving in multiple shipments, you'll receive separate tracking information for each package.
Tracking Note: Some orders may first move from our warehouse to our California packaging facility before final shipment. During this process, tracking may show a delivery scan in California. This is an internal delivery to AVAH, not the final delivery to your address. Updated tracking will be provided once your package ships to you.
If you have any questions about your shipment, we're always happy to help at info@avahcollections.com.
If Something Goes Wrong
If your package arrives damaged, or tracking shows delivered and it isn’t there, email us at info@avahcollections.com within 7 days of the delivery date and we’ll make it right.
If you're returning an order, we recommend keeping your shipping receipt until your return has been processed. This allows us to better assist you in the unlikely event your return package is lost during transit.
For additional information, please visit our Return Policy.
Questions?
If you have any questions about your order or shipping, please contact us at info@avahcollections.com.
Thank you for shopping with AVAH. We truly appreciate your business and hope you love every piece you receive.
