Shipping Policy

AVAH Shipping Policy

At AVAH, we strive to provide you with a seamless shopping experience, from browsing our collections to receiving your beautiful new pieces. Here’s everything you need to know about our shipping process:

Order Processing

  • Processing Time: Orders are processed Monday through Friday, excluding holidays. Please allow 1-5 business days for processing.
  • Order Confirmation: Once your order is placed, you’ll receive an email confirmation. We’ll also send you another email with tracking information once your order ships.

    Tip: If you don’t see your confirmation in your inbox, be sure to check your spam or junk folder. Adding info@avahcollections.com to your contacts can help ensure future updates land in your inbox.

Shipping Time

  • U.S. Shipping: Most orders arrive within 2–7 business days after processing.
  • Shipping Restrictions: We currently ship only within the 48 contiguous United States. 
  • Where Your Order Ships From: Most AVAH orders are carefully packed and shipped from our Los Angeles warehouse. To bring you an even wider selection of hand selected styles, we've curated an extended collection featuring some of our favorite brands. These items ship directly from the brand and may arrive separately in packaging that differs from our signature AVAH experience.

  • Multiple Shipments: To ensure the fastest delivery, your order may arrive in more than one package. If your order includes items that ship directly from the brand, you'll receive separate tracking information for each shipment.

Shipping Costs

  • Free Shipping over $100: Enjoy free shipping on U.S. orders over $100.
  • Standard Shipping Rate: We offer a flat rate of $8.95 for standard shipping on all U.S. orders under $100.

Shipping Carriers

  • We use reliable carriers such as USPS Priority, UPS, and FedEx to ensure your items arrive safely and promptly.

Tracking Your Order

  • Once your order is shipped, you’ll receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
  • If you have any questions about tracking your order, feel free to reach out to us at info@avahcollections.com.

Lost or Damaged Packages

  • While we do our best to ensure your package arrives safely, AVAH is not responsible for items lost or damaged during transit.
  • Important: If you are returning your order, we recommend keeping a copy of your receipt when dropping off returns at the Post Office. This can help us assist you in the unlikely event your package is lost. For more information on returns, see our Return Policy here.

We’re here to help! If you have any questions or concerns about your order, please don’t hesitate to contact our customer service at info@avahcollections.com.

Thank you for shopping with AVAH. We appreciate your business and hope you enjoy your purchase!