Return Policy

AVAH Return Policy

At AVAH, we want you to love everything you purchase from us. If something isn't quite right, we're here to make the return process as simple as possible.

Return Window

Returns must be initiated within 14 calendar days of delivery by clicking Start a Return in the footer of our website and submitting your request.

Once your request has been approved, we'll email you a prepaid return shipping label along with instructions for returning your item.

Item Condition

To be eligible for a refund or exchange, merchandise must be:

  • Unworn
  • Unused
  • In its original condition
  • Tags attached
  • Returned in its original packaging whenever possible

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Jewelry
  • Bodysuits
  • Swimsuits
  • Intimate apparel
  • Gift cards
  • Final sale merchandise

Starting a Return

To begin a return, click Start a Return in the footer of our website, then enter your email address and order number to locate your purchase.

If you need assistance or have any questions before starting your return, we're always happy to help at info@avahcollections.com.

Return Shipping

Once your return has been approved, we'll email you a prepaid USPS return shipping label.

A flat $8.95 return shipping fee will be deducted from your refund.

Please package your return carefully. Shoes should be returned in their original shoe box, with the shoe box placed inside another shipping box to prevent damage.

Refunds

Once your return has been received and inspected, your refund will be processed back to your original form of payment.

Refunds are issued for the purchase price of the returned merchandise, less:

  • Original shipping charges (if applicable)
  • The $8.95 return shipping fee

Please allow several business days for your financial institution to post the refund.

Exchanges

Need a different size or color?

To request an exchange, simply click Start a Return in the footer of our website and follow the same steps using your email address and order number.

If you're unsure which size or style to choose, feel free to contact us before submitting your request. We're always happy to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@avahcollections.com so we can help make things right as quickly as possible.

Returning Your Package

Once you've dropped your package off with USPS, we recommend keeping your shipping receipt until your return has been processed.

In the unlikely event your return package is lost during transit, your shipping receipt will help us investigate the shipment and determine the best possible resolution.

Helpful Tips

To help ensure your return is accepted:

  • Try on clothing before removing tags.
  • Avoid makeup, perfume, deodorant, or other products that may transfer to garments.
  • Remove any pet hair before returning merchandise.
  • Try shoes on indoors to avoid scuffing the soles.
  • Return items in their original packaging whenever possible.

Questions?

If you have any questions about a return or exchange, we're always happy to help at info@avahcollections.com.

Thank you for shopping with AVAH. We truly appreciate your support and look forward to serving you again.